Terms of service

TERMS OF SERVICE

Dori & Co.

(A Hypertail Private Limited Company)

Effective Date: Jan 1, 2025

Welcome to Dori & Co. (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website, services, and products offered through www.doriandco.com (the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Eligibility

By using the Site, you confirm that:

• You are at least 18 years old, or using the Site under the supervision of a parent or legal guardian.

• You are legally capable of entering into binding contracts under applicable laws.

2. Products and Services

• Our garments and accessories are meticulously crafted with designer-level attention to detail.

• Product images and descriptions are provided for representation and may vary slightly due to lighting, screen settings, or artisanal craftsmanship.

• Prices, product availability, and specifications may change without prior notice.

3. Orders and Acceptance

• Placing an order does not guarantee acceptance.

• We may refuse or cancel an order due to reasons such as product unavailability, pricing errors, suspected fraudulent activity, or incomplete information.

• You will be notified if an order is cancelled or requires additional verification.

4. Pricing, Taxes and Payment

• All prices are listed in INR unless stated otherwise.

• Prices are subject to change at our discretion.

• Payments must be completed through approved payment modes on the Site.

• Any additional taxes, duties, customs charges, or import fees applicable in your country will be borne solely by you.

5. Made to Order and Customised Products

• Many of our products are made to order or customised according to your measurements and preferences.

• Such products are final sale and cannot be cancelled, returned, or refunded except in cases of a confirmed manufacturing defect or error from our side.

• Production timelines are estimates and may vary based on craftsmanship requirements.

6. Shipping and Delivery

• Shipping timelines vary based on product type, delivery location, and courier availability.

• Any delay caused by the courier, customs authorities, or unforeseen circumstances does not qualify for order cancellation or compensation.

• Ownership and risk of loss pass to you once the order is handed over to the shipping carrier.

7. Returns, Exchanges and Refunds

Your use of the Site confirms your acceptance of our Return and Refund Policy.

This policy outlines categories of eligible returns, non returnable items, exchange conditions, and refund procedures.

The policy is incorporated into these Terms by reference.

8. User Account

• If you create an account, you are responsible for maintaining confidentiality of your login credentials.

• You must provide accurate, complete, and updated information.

• You agree not to impersonate another person or use incorrect details.

• We reserve the right to terminate accounts found in violation of these Terms.

9. Intellectual Property

• All content including text, images, logos, graphics, product photographs, and designs is the intellectual property of Dori & Co. or its licensors.

• You may not copy, reproduce, modify, distribute, or use any content without written permission from us.

• Any unauthorised use may lead to legal action.

10. Prohibited Activities

You agree not to:

• Use the Site for unlawful or harmful purposes.

• Engage in fraudulent activity.

• Attempt to access restricted areas without authorization.

• Interfere with the Site’s functionality including through malware or automated tools.

• Resell or commercially exploit our products without written permission.

11. Third Party Links

The Site may include links to third party websites. We are not responsible for the content, privacy practices, or policies of external platforms.

12. Limitation of Liability

To the fullest extent permitted by law:

• Dori & Co. shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or products.

• Our maximum liability shall not exceed the purchase price of the product involved in the claim.

13. Indemnification

You agree to indemnify and hold harmless Dori & Co., its employees, officers, partners, and affiliates from any claims, damages, losses, or liabilities arising from your use of the Site or violation of these Terms.